Refund policy

Quality Promise

We craft each piece with meticulous care and attention to detail. Due to the customized nature of our products, we cannot accept returns; however, we stand firmly behind the quality of our work.

Refund Eligibility

- Damaged or defective items received

- Must notify us within 48 hours of delivery

- Clear photos of the issue required

Not Eligible

- Size or design changes

- Changed preferences

- Incorrect orders (e.g., a typo or misspelling when the order was placed)

- Damaged Items due to improper use and care

Documentation Needed

For quality issues, please provide:

- Well-lit photos showing the problem

- Images of both the product and packaging if damaged

- Original packaging retained

-Damaged items will need to be returned and received prior to refund or replacement

Contact us immediately if you receive a damaged piece. We're here to make it right.